Fiona Kelsh is a seasoned Customer Care Manager currently leading efforts at Toast since 2024. With previous roles at eBay, including Operations Manager and various leadership positions, Fiona has a strong background in customer service and team management dating back to their early career at PayPal. Fiona also served as a Performance Coach for UK TCC at eBay, focusing on behavior-based coaching to enhance team performance. Having contributed to customer satisfaction and team development across multiple prestigious companies, Fiona brings a wealth of expertise to the customer care field.
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