Hernán Donoso is a seasoned Customer Success Manager with over 20 years of experience in the industry, currently working at Toast since 2025. Previously, Hernán held the position of Lead Customer Experience at Athletic Brewing Company from 2020 to 2025, where they focused on customer service, relationship management, and process improvement. Hernán earned a degree in Facilities Design from Cornell University in 2004. With a philosophy rooted in listening to customers, Hernán emphasizes the importance of transparency and kindness in fostering loyalty and community around a brand.
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