Nicholas Franklin is an experienced professional in the hospitality and event management industries, currently serving as Principal Trainer at Toast since October 2016, where responsibilities have included roles such as Senior Customer Trainer and Enterprise Technical Lead. With a background in event management as a self-employed Event & Talent Manager, Nicholas has managed high-profile events in major cities and has a strong emphasis on comprehensive event coordination. Previous experience includes positions at Multi-Systems Inc. as an Application Consultant and Springer-Miller Systems as Installation & Training Manager, alongside various management roles in hotels including Accor Economy Lodging and Holiday Inn Select. Nicholas holds an Associate Degree in Hotel Administration from the University of New Orleans.