Shanmuganathan M

Shanmuganathan M (Shaan) is a Senior Customer Service Advisor at Toast, effective January 2024, and serves as the India Regional Lead for the Tapioca group, focused on supporting the Asian and Pacific Islander communities within the company. Prior to Toast, Shanmuganathan worked at ShareChat from December 2020 to January 2024 as a Customer Care Advisor and Senior Operations Associate, specializing in customer onboarding. Experience also includes a role as PR & Outreach Manager at Redd Robotics from November 2017 to May 2020, where responsibilities included building brand awareness through workshops and sessions. Shanmuganathan holds an MBA in Business Analytics from SVKM's Narsee Monjee Institute of Management Studies (2021-2023) and a Bachelor's Degree in Electronics and Communications Engineering from Sri Muthukumaran Institute Of Technology (2013-2017). HSC education was completed at Sir Ramaswami Mudaliar Higher Secondary School in Chennai, focusing on Mathematics and Computer Science (2006-2013).