Susan Chapman-Hughes

Susan Chapman-Hughes joined the Board of Directors in February of 2021. A proven leader of transformation and innovation, Chapman-Hughes most recently served as the EVP/GM of Global Digital Capabilities, Transformation and Operations in the Global Commercial Services (GDCT&O) division of American Express. In this capacity, she led a global team which drove the digital transformation of the business customer experience, leveraging big data, predictive analytics, and machine learning to power business strategy and results. Prior to American Express, Susan held a variety of senior-level roles at Fortune 500 companies in the financial services and technology sectors.

Currently, Ms. Chapman-Hughes serves as a Director of the J.M. Smucker Company where she is a member of the compensation committee. She also served as a director for Potbelly Corporation where she led both the Compensation and Audit Committees. Ms. Chapman-Hughes was recently named one of “The Elite 100” by Diversity Woman, recognized as one of the Most Influential Women in Payments by PaymentsSource, named to the “Grio 100” by Grio.com/NBC Universal, and, listed as one of the “100 Most Creative People in Business” by Fast Company. She is committed to volunteer work for non- profit community development; served as Vice Chair and Finance Committee Chair for The National Trust for Historic Preservation and previously held trustee positions with A Better Chance, and Girls Inc.