Tom Foltyn

Tom Foltyn is a seasoned professional with extensive experience in customer experience strategy and analytics. Currently serving as Senior Director of Care Experience Strategy & Analytics at Toast since April 2022, Tom leads a data-driven team focused on enhancing customer support experiences. Prior to this role, Tom held a managerial position at Accenture from July 2017 to March 2022, where responsibilities included overseeing customer insight initiatives and developing marketing strategies. Tom's background also includes pivotal roles at Grainger and Discover Financial Services, contributing to marketing analysis, customer behavior insights, and revenue forecasting. Tom holds an MBA from The University of Chicago Booth School of Business and a Bachelor's degree in Finance from the University of Delaware.