Ondraya Fagan

Ondraya Fagan has extensive experience in customer service and relations, currently serving as Customer Experience Manager at Todd Wenzel Automotive since July 2013. Key responsibilities include maintaining high customer satisfaction scores, generating significant service revenue, managing cross-departmental projects, and resolving customer inquiries and complaints. Prior to this role, Ondraya worked as a Concierge, organizing customer documentation and enhancing the hospitality experience, and as a Server at Red Robin and Jimmy's Pub, where excellent customer service was paramount. Ondraya holds a Bachelor of Applied Science in Criminal Justice from Indiana University Northwest and studied at Lansing Community College.