Todd Wenzel Automotive
Ondraya Fagan has extensive experience in customer service and relations, currently serving as Customer Experience Manager at Todd Wenzel Automotive since July 2013. Key responsibilities include maintaining high customer satisfaction scores, generating significant service revenue, managing cross-departmental projects, and resolving customer inquiries and complaints. Prior to this role, Ondraya worked as a Concierge, organizing customer documentation and enhancing the hospitality experience, and as a Server at Red Robin and Jimmy's Pub, where excellent customer service was paramount. Ondraya holds a Bachelor of Applied Science in Criminal Justice from Indiana University Northwest and studied at Lansing Community College.
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Todd Wenzel Automotive
Todd Wenzel Automotive owns and operates four dealerships in the state of Michigan: Todd Wenzel Buick GMC - Grand Rapids, Todd Wenzel Chevrolet - Hudsonville, Todd Wenzel Buick GMC of Westland, and Todd Wenzel Buick GMC of Davison. As a part of Todd Wenzel Chevrolet, we also operate the Todd Wenzel Pre-Owned Superstore which has access to over 400 pre-owned vehicles. As a Todd Wenzel customer, you can expect to be treated with the utmost respect in the sales process and can rest assured that your vehicle is getting the best care while being serviced. It is our goal that we will not only meet your expectations but exceed them. You will always get more at Todd Wenzel.