Established in October 2003 by a special act of the Florida legislature, Toho Water Authority is the largest provider of water, wastewater and reclaimed water services in Osceola County. The Authority currently serves 73,000 water, 71,000 wastewater and 10,000 reclaimed water customers in Kissimmee, Poinciana and unincorporated areas of Osceola County.

The Authority owns and operates 20 water plants and 10 wastewater plants while maintaining 1,174 miles of water mains, 980 miles of wastewater mains, 242 miles of reclaimed water mains and 357 wastewater pump stations. With a 165 person workforce, the Authority treats and distributes approximately 35 million gallons of potable water and reclaims 21 million gallons of wastewater each day. 

Toho Water Authority (Toho) is the largest provider of water, wastewater and reclaimed water services in Osceola County. Toho currently serves over 100,000 customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates 13 water plants and 8 wastewater plants. With a 300+ person workforce, Toho treats and distributes approximately 37.5 million gallons of potable water and reclaims 27 million gallons of wastewater each day.

Toho is governed by a five-member board of supervisors responsible for approving all its operating policies and its $124 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County.

Government

Utilities

Water

Toho Water Authority

Toho Water Authority's headquarters in Kissimmee, FL, United States

Todd Swingle

Rowland Welch III

Heather Havey

Matt Doan

Karen L. Rentz Ms, Phr

The Engineering and Technical Support team at Toho Water Authority is responsible for overseeing the design, implementation, and maintenance of water and wastewater infrastructure. This team focuses on optimizing system performance, managing development projects, and integrating advanced technologies to enhance service delivery. They collaborate with various stakeholders to ensure that the Authority's operations align with regulatory standards and the specific needs of the communities served.

Engineering and Technical Support

The Leadership Team at Toho Water Authority is responsible for setting the strategic direction and overseeing the operations of the organization. Comprising executive leaders from various key areas, including engineering, customer service, and human resources, this team ensures that Toho effectively manages water resources, meets regulatory standards, and delivers high-quality services to over 100,000 customers while fostering a sustainable and innovative environment. They also play a crucial role in budget approval and policy development to align with the Authority's mission of regional stewardship.

Leadership Team

The Customer Service and Experience team at Toho Water Authority is dedicated to enhancing the overall customer journey for residents and businesses in Osceola County. This team manages inquiries, resolves concerns, and ensures efficient service delivery while fostering strong relationships with the community. They leverage feedback to continuously improve service quality, promoting transparency and trust in the Authority’s operations.

Toho Water Authority

Org chart

Teams

Engineering and Technical Support

Leadership Team

Customer Service and Experience

Offices

Toho Water Authority

Org chart

Teams

Engineering and Technical Support

Leadership Team

Customer Service and Experience

Offices

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