Erika Ekfors

Erika Ekfors is a seasoned professional in IT service management and development, currently serving as Service Delivery and Development Manager at Tokmanni since May 2022, where responsibilities include overseeing shopfloor and concept IT operations. Previously, Erika held various roles at Kesko - K-Group, including Development Manager and IT Service Manager, focusing on in-store systems and project management. With earlier experience as a Demand Planner at Ruokakesko Oy and a strong foundation in customer service and training from positions at Alko Oy and Edupoli, Erika has developed a comprehensive skill set in system management, team leadership, and process improvement. Erika holds a Bachelor of Business Administration (B.B.A.) in Information Technology from Haaga-Helia University of Applied Sciences.