Quek Hian Nang Michael

Quek Hian Nang Michael has a diverse work experience spanning multiple industries. Quek Hian Nang is currently employed as a Senior CX Consultant at Toku since April 2023. Prior to this, they worked at Activeo as a Senior CX Consultant starting from July 2022. Activeo specializes in providing Customer Experience Expertise and Collaboration Solutions.

From 2018 to 2022, Quek Hian Nang Michael had various roles at DHL Supply Chain. Quek Hian Nang started as a Consultant, providing leadership and project management support. Quek Hian Nang later became a Client Service Manager, where they focused on improving service delivery and implementing process improvements. Quek Hian Nang also served as a Team Manager, responsible for managing operations and overseeing the implementation of a customized CRM system.

At StarHub, Quek Hian Nang Michael held different positions from 2000 to 2018. Some of their roles included Operations Executive, Senior Sales Support Executive, and Executive, where they contributed to the success of the Consumer & Channel Sales department. Quek Hian Nang also worked as a Senior Service Provisioning Consultant and Consultant in the Customer Service and Sales departments.

Overall, Quek Hian Nang Michael has extensive experience in customer experience consulting, project management, and service delivery across various industries.

Quek Hian Nang Michael attended the Nanyang Academy of Fine Arts from 1991 to 1994, where they studied Graphic Design. Additionally, they obtained several certifications in various fields, including Project Management, Failure Mode & Effect Analysis, Performance Management, Corrective and Preventive Actions, Certified Supply Chain Specialist, Quality Standards in Customer Service, Leading a Customer-Centric Culture, Managing a Customer Contact Center, Managing a Customer Service Team, Phone-Based Customer Service, Creating Interactive Dashboards in Excel 2013, Solving Business Problems, and Excel 2013: Advanced Formulas and Functions. The certifications were obtained from institutions such as DHL Supply Chain and LinkedIn, with completion dates ranging from 2018 to 2020.