Jaya S. is the Head of Support and Managed Services at Telarix, where they leverage over 11 years of experience in customer service and technical support to ensure exceptional client satisfaction. They have previously held roles including Regional Client Support Manager and Global Support Manager, contributing significantly to system analysis, troubleshooting, and compliance with Service Level Agreements (SLAs). Jaya holds a Master's degree in Computer Applications and several certifications, including Oracle PL/SQL Developer and ITIL process. Their expertise spans the telecommunications domain, focusing on OSS/BSS systems and software development.
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