Andrew Johnson

Andrew Johnson has had a diverse range of roles and experiences throughout their career. Andrew started their professional journey as a Master Model Builder at LEGOLAND, where they oversaw daily operations and led projects to enhance customer experiences. After that, they worked at Merlin Entertainments as an Operations Manager, focusing on organizing and implementing projects, trainings, and support for operational departments.

Andrew then moved on to Culdesac Labs, where they served as a Brand, UX, and Project Manager. In this role, Andrew guided technical teams, designed branding and wireframes, and managed the software product lifecycle.

Following their time at Culdesac Labs, Andrew joined The Home Depot as a Business Process Analyst, documenting business processes and leading process improvement initiatives. Andrew also supported the Pro Operations team as a contractor, developing strategies and improving user performance processes.

Andrew's next career move was to Tonal, where they held various positions. Andrew started as a Senior Manager, Training/Content/Quality Assurance, overseeing training initiatives, quality assurance, and self-service solutions. Andrew then became an Associate Director and later a Director of Product Operations, taking on responsibilities such as managing staff, executing process improvement projects, and owning strategies for launching products.

Their most recent role at Tonal was as a Director of Care, Sales, and Marketing Systems. In this position, Andrew shaped and executed strategies to enhance sales and member experiences, supported projects and issue remediation, and educated stakeholders on system capabilities.

Throughout their career, Andrew has demonstrated a strong ability to strategize, manage projects, and enhance customer experiences.

Andrew Johnson received a Bachelor of Arts (BA) degree in History and Digital Cinema from DePaul University between 2010 and 2012. Andrew also attended General Assembly in 2015 and 2016 for a Web Development Immersive program.