Ale S.

Head of Customer Success at Tonic3

Ale S. has extensive work experience in various roles and industries.

Ale currently serves as the Head of Customer Success at Tonic3, where they prioritize user experience and utilize a data-driven approach to lead the team globally.

Prior to Tonic3, Ale worked at W3 Digital Agency in several positions. They were a Regional Sales Manager responsible for generating sales opportunities for clients in the USA and Europe. They also served as a Key Account Manager, overseeing multinational clients and leading teams with agile methodologies. Additionally, Ale worked as an Account Manager and Sales and Business Analyst at W3 Digital Agency.

Before joining W3 Digital Agency, Ale was a Project Manager at Amics de la UNESCO de Barcelona, where they managed website contents and coordinated exchange student programs.

Earlier in their career, Ale worked as a Trilingual Technical Support Representative at Repsol YPF, providing technical assistance in English, Spanish, and French. They also served as a Bilingual Technical Support Representative at Teleperformance, assisting AT&T clients with internet-related issues.

Ale's earliest work experience includes being a Summer Classes Tutor at Children International, where they provided educational support, and working as an Interpreter at Medical Ministry International.

Overall, Ale has a diverse background in customer success, sales management, project management, technical support, and education.

Ale S. obtained a Bachelor of Business Administration (BBA) degree in Business Administration and Management from UADE, where they studied from 2012 to 2015. Prior to that, they completed an Associate's degree in Communication and Media Studies at the University of Buenos Aires from 2008 to 2009.

In terms of additional certifications, Ale S. has obtained several certifications to enhance their skills and knowledge. They have completed courses such as "AR (Augmented Reality) & Video Streaming Services" from Yonsei University in June 2022, "User Experience & Interaction Design for AR/VR/MR/XR" from the University of Michigan in October 2021, and "Intro to AR/VR/MR/XR: Technologies, Applications & Issues" from the University of Michigan in September 2021.

Furthermore, Ale S. has completed various professional development courses through LinkedIn. They have obtained certifications in "Building High-Performance Teams" in November 2019, "Managing for Results" in November 2019, "Advanced Persuasive Selling: Persuading Different Personality Types" in October 2019, and "Building a Coaching Culture: Improving Performance Through Timely Feedback" in October 2019.

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Timeline

  • Head of Customer Success

    January, 2021 - present

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