Hendrie Spijker

Hendrie Spijker has a diverse work experience in the field of technical support and engineering. They started their career as an intern at Stichting PC&Werk and Belfast Metropolitan College, where they gained experience in solving network issues, providing onsite support, and configuring printers. They then joined Vechtdal College for an internship, where they worked on a project related to mobile management solutions.

After their internships, Hendrie joined Centric as an IT Support Engineer, where they worked on resolving IT-related issues and providing onsite support. They also gained experience in server maintenance, backup management, and optimizing security software.

Hendrie later worked at Avebe as an IT Support Engineer, where they performed similar responsibilities as their previous role at Centric.

They also worked at Arriva Nederland as a Support Engineer, resolving IT issues over the phone and email, providing onsite support, and solving network and printer issues. They also checked server status and performed backup recovery.

Hendrie joined Wetterskip Fryslân as an IT Support Engineer, where they resolved 1st and 2nd line IT issues, provided phone and email support, and deployed mobile management software. They also performed server checks, backup recovery, and provided advice to increase productivity.

They also worked at Achmea as a Technical Support Engineer for a brief period before joining Apple as a Tier 3 Technical Support Engineer. At Apple, Hendrie analyzed and addressed complicated issues for major enterprise customers. Their work involved root cause analysis, log and network trace analysis, deployment issue analysis, and training and mentoring.

Currently, Hendrie is working at Tools for Humanity as the Lead Technical Support Engineer for the Worldcoin project. Their responsibilities include creating documentation, supporting orb operators, and providing proactive technical support.

Overall, Hendrie Spijker has a strong background in technical support, with experience in resolving IT issues, providing onsite support, and analyzing complex problems. They have worked for various companies and gained expertise in areas like network management, server maintenance, and mobile management solutions.

Hendrie Spijker completed their education in Information Technology. Hendrie obtained a degree in IT Management from Deltion College Zwolle from 2009 to 2013. Later, they pursued a degree in Business IT & Management from Saxion University of Applied Sciences from 2014 to 2015. In addition to their formal education, Hendrie has also earned several certifications, including Apple Certified Support Professional 11 and 10.15, Microsoft Outlook 2013, ITIL® Foundation Certificate in IT Service Management, and PRINCE2® Foundation.