Jonathan Itty is a Technical Solutions Consultant at ToolsGroup since November 2021, where responsibilities include architecting and implementing tailored platform instances for enterprise clients and collaborating with cross-functional teams to ensure project delivery within scope and budget. Previously, Jonathan served as a Technical Services Analyst - L3, focusing on client support and issue resolution metrics. Prior experience includes roles as a Technical Services Analyst at Mi9 Retail, addressing complex support cases and developing hotfixes, and as a Fulfillment Specialist at ABB Optical Group. Customer service capabilities were honed at Publix Super Markets. Jonathan holds a Bachelor's degree in Computer Science from Florida Atlantic University, completed in 2018, and graduated from JP Taravella High School in 2014.
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