Christopher Smith

Christopher Smith possesses extensive experience in IT service management, currently serving as the IT Incident and Problem Lead at Toolstation since April 2020. Responsibilities include managing IT Service Desk operations, overseeing major incident management, and leading two teams to enhance user support across various environments. Previously, Christopher held roles such as IT Service Fulfilment Lead and Senior IT Technician at Toolstation, and contributed to establishing IT services at Refresco as an IT Engineer. With a strong background in user support and technical project delivery, Christopher has also worked with Kingfisher IT Services, Trams Ltd, and Screwfix Direct, ensuring effective infrastructure support and customer satisfaction throughout a diverse career in IT. Education includes GCSE qualifications from Wadham.