Karen Tien

Karen Tien is an experienced project manager and instructional designer with a strong background in digital publishing and client experience. Currently serving as a Senior Project Manager at Top Hat since April 2020, Karen has previously held roles such as Senior Instructional Designer and Project Manager at Firefly Learning, where responsibilities included stakeholder engagement and post-implementation reviews. Karen also contributed to maintaining a high client retention rate while supporting Customer Success Managers and ensured data integrity in CRM systems. Earlier roles include client-facing positions at Pimlico Plumbers, where Karen handled customer queries and compliance with Gas Regulations. Karen earned a BA (Hons) in English Literature from Nottingham Trent University in 2012.