Klaus Falk Paarup

Klaus Falk Paarup is an experienced professional in customer excellence and sales optimization with a strong background in leading teams and digital transformation initiatives. As the Director of Customer Excellence at Topdanmark since November 2020, responsibilities include driving customer-centric strategies, enhancing customer loyalty, and managing operational effectiveness across multiple teams. Prior roles include Head of the Center of Excellence at Topdanmark, where Klaus developed customer-centric strategies for contact centers, and Head of Nordic Sales & Commercial Excellence at PostNord, overseeing significant Salesforce implementations and revenue growth initiatives. Additional experience spans various positions at PostNord, including Sales & Market Manager and Head of Sales Excellence, focused on transforming sales approaches and improving team dynamics. Klaus holds a graduate degree in Marketing and an undergraduate degree from Copenhagen Business School and participated in the PostNord Top Talent program.