Eric Wade is a seasoned Customer Success Manager with extensive experience in managing mid-market and enterprise accounts across various industries. Currently at TOPdesk since January 2025, Eric focuses on driving product adoption and customer retention through strategic check-ins and post-implementation reviews. Previously, at Syncron, strategic account plans were developed to enhance customer retention and facilitate executive business reviews. At Finastra, Eric supported enterprise accounts with fintech products, maintaining proactive customer engagements. Eric's earlier roles at Gartner and Rugged Depot involved working with C-level executives and managing multimillion-dollar projects. Eric's career began at MobileTEK Consulting, where consultation with emergency responder agencies and product demonstrations were key responsibilities. Eric holds a degree in Business Administration with a focus on Marketing from Ohio University.
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