Job van Grieken

Job van Grieken has a diverse work experience. Job is currently working as the Business Unit Director Professional Services at TOPdesk since June 2018. In this role, they are responsible for setting the course and vision for the Business Unit, as well as achieving commercial results. Job builds strong relationships with strategic clients and translates market trends into relevant propositions and partnerships. Prior to this role, Job worked as a Sales Manager at TOPdesk from January 2021 to June 2023. Job was in charge of overseeing sales processes, managing the sales team, and achieving sales targets. Job acted as an escalation point for customer conversations and focused on coaching and challenging the team, monitoring the sales pipeline, and fostering a positive sales culture. Job also has experience as a Customer Success Manager at TOPdesk from August 2018 to June 2023. In this role, they maintained and developed relationships with clients, collaborated closely with them to improve and professionalize their service delivery, and acted as the voice of the customer within TOPdesk to enhance the customer journey. Additionally, Job is a co-owner of SMOEF media since August 2020, but no specific role description is provided.

Job van Grieken has a diverse education history. From 2014 to 2018, they attended De Haagse Hogeschool / The Hague University of Applied Sciences, where they earned a bachelor's degree in Bedrijfskunde MER (Business Administration - Management, Economics, and Law). In 2019, they pursued further education at the Open Universiteit, completing a pre-master program in Methoden en technieken van onderzoek (Methods and Techniques of Research) until 2020. Following this, Job attended the Open Universiteit from 2020 to 2022 and obtained a Master of Science degree in Business Process Management & IT.

Additionally, Job has acquired several certifications to enhance their skills and knowledge. In 2020, they attained a certification in Customer Success Management from Sandler. In 2022, they received certifications in Gesprekstechnieken (Communication Techniques) from Tijdwinst.com and Sales from Martijnschaap.com | Innovating Business by Moving Minds. Most recently, in 2023, Job obtained certifications in Management Solutions from Sandler and ITIL 4 Foundation from PeopleCert.