Emily Olson, aPHR, is an experienced professional in user-focused support and human resources with a diverse background in fintech, education, and customer experience. Currently serving as a Funding Specialist at Topstep, Emily excels in omni-channel support and has significantly contributed to company growth. Previous roles include Support Team Lead at Biddy Tarot, where Emily successfully launched hiring processes and enhanced onboarding experiences, and various teaching positions that demonstrate a commitment to education and language instruction. Emily holds an aPHR certification and multiple degrees in Spanish Language and Literature, Applied Linguistics, and associated fields from esteemed institutions including Harvard University and Portland State University.