Emily Olson

Emily Olson, a certified Associate Professional in Human Resources (aPHR), currently serves as a Fraud Prevention Specialist at Topstep, where responsibilities include providing user-focused support and mastering trading platforms to enhance customer satisfaction. Previous experience includes leading the Support Team at Biddy Tarot, where Emily implemented hiring processes and onboarding programs that improved team efficiency and employee satisfaction. Additional roles encompass English language education at various institutions, candidate experience support at Karat, and account management at Homepolish, showcasing a strong background in customer experience, HR functions, and tech support across diverse industries. Emily holds academic degrees in Spanish Language and Literature, Applied Linguistics, and Linguistics from multiple institutions, including Portland State University and Lane Community College.