Richard James is a seasoned marketing expert with extensive experience in digital marketing and customer experience management. Currently at Toptal since November 2024, Richard collaborates with a diverse global client base to deliver tailored marketing solutions. Prior to Toptal, Richard served as Head of Digital at Rat & Boa, where revenue surged from £4 million to £30.5 million through strategic vision and team development. Richard's tenure at Sony Mobile Communications included roles such as Customer Experience Manager and Global Program Manager, where notable achievements included growing the Xperia Lounge application’s monthly active users significantly and winning the Sony CEO award for innovation. Richard began the career as a Digital Marketing Executive at Adecco and holds certifications from the Institute of Data and Marketing and the Alliance Manchester Business School, along with a Bachelor of Arts degree in Archaeology from The University of Manchester.
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