Adam Lingenfelter

Adam Lingenfelter, MBA, is an experienced professional specializing in customer experience and call centre operations, currently serving as the Manager of Customer Experience Projects at Toronto Hydro since May 2010. Responsibilities include program design, enhancing customer experience, and optimizing service delivery by collaborating with the Customer Support Centre leadership team. Lingenfelter has held various managerial positions at Toronto Hydro, focusing on operational leadership, strategic planning, and event management within the call centre environment. Prior experience at TELUS includes roles in service assurance and project analysis, where Lingenfelter managed teams, supported new product launches, and developed initiatives to improve customer satisfaction. Lingenfelter holds an MBA from Laurentian University and a Bachelor’s degree in Business Administration from the University of Toronto.