Diana Tonus

Diana Tonus is an experienced professional in customer support and revenue services, currently serving as a Senior Manager at Toronto Hydro since August 2018. In this role, Diana oversees the end-to-end Collections process, ensuring compliance with regulations and optimizing corporate cash flow. Prior to this, Diana held the position of Director of Service Delivery at Morneau Shepell from 2014 to August 2018, where responsibilities included managing SaaS Benefits clients and enhancing service delivery standards. Diana's career also includes a long tenure at AonHewitt, where roles ranged from Director of Service Delivery to Director of Customer Service, focusing on multi-service benefits and client relationship management. Diana holds an Honours degree in Psychology and Sociology from York University, a Human Resources certificate from Humber College, and additional training from George Brown College.