Susan Chen

Susan Chen is a seasoned Senior Business Analyst with extensive experience across various government and corporate sectors. Currently at Toronto Hydro since May 2016, Susan focuses on enhancing timekeeping systems. Previously, Susan held a similar role at the Ontario Ministry of Transportation, where responsibilities included reverse engineering business rules, creating testing scenarios, and supporting development teams. A significant tenure at Agricorp involved delivering critical functionality for annual business cycles and mentoring staff. Early career experience includes roles as a Senior Programmer Analyst and System Tester across multiple ministries, where Susan developed and implemented software solutions and testing environments. Susan holds an Honors Bachelor of Science degree in Computer Science from the University of Toronto.