Nancy Ortenburg

Nancy Ortenburg currently serves as the Head of Marketing and Customer Experience at the Toronto Transit Commission (TTC), where leadership is provided to teams dedicated to enhancing public transit services. Prior experience includes roles as Director of Customer Experience for both Digital and Legal sectors at Thomson Reuters, where efforts focused on customer satisfaction improvement and digital transformation. Nancy has also held the position of Director of Customer Service Excellence at Oxford Properties Group - OMERS, and Manager of MiWay Customer Experience with the City of Mississauga, where initiatives aimed to elevate transit service quality. Previously, Nancy worked as Business Relationship Manager and Manager of Innovation at Metrolinx, supporting account management and fostering innovation in public transit. Education includes a Concurrent Education degree from Queen's University and a quality service certification from the Disney Institute.