Torvalds
Albert Alvarez currently serves as President and Chief Customer Officer and cofounder at Torvalds since March 2025. Previously, Alvarez held the position of Vice President of Engineering Support at MerQube from August 2023 to March 2025. Prior roles include Head of Global Support at Arrcus, Inc., and Senior Director of Americas Support Delivery at Qlik. Alvarez’s experience includes customer success and technical support roles at VMware and Avi Networks, and multiple technical positions at Citrix. Alvarez started a professional career as a Senior Operating Systems Programmer at Miami-Dade County. Educational qualifications include a Leadership Principles certification from Harvard Business School Online, a Master of Engineering in Computer and Information Systems Security from Nova, and a BS in Management Information Systems from Barry University.
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Torvalds
Enhance self-service with AI. Instantly resolve user issues within Slack channels. Full AI-native task tracking. Unified search across all support assets. AI-fueled automated workflows for customer facing organizations Replace legacy support systems. Get a demo to see how Torvalds can help.