Trevor Smith

Trevor Smith is an experienced Senior Customer Service Manager at Toshiba Business Solutions, a position held since October 2006, with a focus on managing a team of agents, coordinating with a French call center in Montreal, and overseeing various customer service operations. Responsibilities include interviewing and hiring representatives, training new hires, handling escalations, supervising shifts, providing technical troubleshooting and phone support, planning schedules, and producing reports on service and supply trends. Prior to Toshiba, Trevor worked at Brewers Retail from 2004 to 2007 as a Store Clerk, performing tasks such as cashier duties, customer service, stocking shelves, and managing waste.