Gilles Landry

Gilles Landry is an experienced Service Delivery and Operations Manager at Toshiba Global Commerce Solutions since September 2014, responsible for overseeing operations in Canada to ensure efficient service delivery that meets customer needs. Previously, Gilles served as a Delivery Support Specialist II, acting as the retail technical lead for the remote support center in Canada. Prior to joining Toshiba, Gilles worked for IBM Canada Ltd. from April 1996 to August 2014 in various roles, including Retail Country Support Specialist, where responsibilities included technical support for IMAC and Break/Fix services, and Team Leader for Customer Service Representative, managing service quality in the Ontario-Atlantic region. Education includes studies at Radio College of Canada and the University of New Brunswick.