Cortney B.

Cortney B. is an experienced IT Support Specialist at Total Tool Supply, Inc. since September 2018, where effective collaboration with the IT team led to a significant reduction in support tickets from 300 to 90 within four months. Prior to this role, Cortney held various positions at Menards from July 2013 to September 2018, including Merchandise Planner, Assistant Electrical Manager, FT Electrical Sales, and Cashier Sales. Key responsibilities included managing inventory, ensuring price accuracy, achieving a 90% score during an inventory audit, and providing exceptional guest service. Cortney holds two Associate's degrees in Cyber Security and Network Administration from Pine Technical and Community College, earned between 2016 and 2018.