Corey Zapin

Corey Zapin, MBA, currently serves as the Customer Success Manager at Brokerage Management Solutions, Inc. since September 2022, focusing on enhancing client success through advanced real estate brokerage software. Previously, Corey held a similar role at Emissary.ai, where training programs were developed to improve client engagement with a recruiter texting platform. Corey also contributed to customer success at Honorlock in various capacities, first as the Learning and Development Coordinator, where a comprehensive internal training program was established, and later as the Customer Services Lead, where operational improvements were initiated. Earlier roles included Tier II Proctor, utilizing AI for academic integrity, and Customer Support Specialist, achieving a 97% customer satisfaction rating. Corey holds an MBA and a BBA in Business Management from Florida Atlantic University, where leadership was demonstrated as President of the Chess Club.