Giuliana Farabolini

Giuliana Farabolini is an experienced professional in customer experience management, currently serving as Gerente de experiência do cliente at TotalPass Brasil since April 2023. Prior roles include Gerente de Experiência do Cliente and Coordenadora de Experiência do Cliente at LionX, where responsibilities encompassed the establishment of customer service departments, problem-solving, team training, and project management. Giuliana's background also features roles at XP Inc. as Supervisora de Sucesso do Cliente, Mercado Livre as Líder de Equipe Sênior de Sucesso do Cliente, and Itaú Unibanco and Bradesco Seguros in supervisory capacities focused on service processes and operations. Giuliana holds an MBA in Business Intelligence & Analytics from FIAP, a postgraduate degree in Big Data from Universidade Presbiteriana Mackenzie, and a Bachelor of Business Administration from Universidade Anhembi Morumbi.