Kleber Luis possesses extensive experience in customer experience and team leadership, currently serving as Team Leader at TotalPass Brasil since October 2021, where responsibilities include fostering an inspiring team environment, monitoring performance metrics, and managing daily operations. Prior to this role, Kleber held positions as a Senior Customer Experience Analyst and a Junior Customer Experience Analyst, focusing on client journey monitoring, team support, and metrics analysis. Previous experience includes serving as a Customer Service Analyst at Atento and Grupo Contax, where responsibilities encompassed customer support for a delivery app and VIP client services, respectively. Kleber holds a degree in Health and Physical Education from Universidade Nove de Julho.
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