Michelle Loiseaux

Michelle Loiseaux has a diverse work experience spanning over 12 years. Michelle currently works as a Customer Success Specialist at TotalRewards Software, Inc. since September 2022. Previously, Michelle worked as a Family Advocate at Cal Voices from September 2014 to December 2022. In this role, they provided case management and family support on Placer County's Family Mobile Crisis Team and assisted clients with navigating the public mental health system. Michelle also served as a Sales & Operations Manager at FreshWay Fish from March 2013 to December 2022, where they represented the Freshway brand at Farmer's Markets, built relationships with customers, and used social media for marketing purposes. Prior to that, Michelle was a Customer Success Manager at ModSquad, Inc. from January 2010 to June 2013, where they improved customer service experience, assisted customers with onboarding and training, and managed online children's games in a safe and compliant manner.

Michelle Loiseaux completed their Bachelor of Arts (BA) degree in Psychology from Jessup University, studying from 2011 to 2014. Prior to that, they obtained an Associate of Arts (AA) degree in Fashion/Apparel Design from FIDM, studying from 2003 to 2005. Michelle also holds a Bachelor's degree in Psychology from Jessup University, although the specific start and end years are not provided. In addition to their formal education, Michelle has obtained certifications in customer support from Intercom, including "Delivering a world-class customer support experience," "Designing and implementing a conversational framework for support teams," and "Provide a great customer support experience." These certifications were obtained in February and March of 2023.