Shana-Louise Roberts

Shana-Louise Roberts is an experienced ecommerce and customer service professional with a strong background in digital operations and team leadership. Currently serving as an Ecommerce Trading Executive at Tottenham Hotspur Football Club since October 2022 and also working as a Sunday Supervisor at Sweaty Betty since September 2023, Shana-Louise has previously held the role of Ecommerce Operations Coordinator at Boden, where responsibilities included managing promotional codes, liaising with production and merchandising teams, and analyzing sales reports. Earlier positions included customer service roles at Skinnydip London and Seraphine, as well as senior roles at Jack Wills, where Shana-Louise demonstrated leadership and operational efficiency. Shana-Louise holds a Bachelor's Degree in Communication and Media Studies from Nottingham Trent University and has received training in Excel and compliance monitoring throughout various roles.