Felipe Kuhn is an experienced professional in Customer Success, currently serving as Diretor de Clientes at TOTVS since January 2023, overseeing Customer Success operations, Technical Support, and Customer Experience for the RD Station business unit. Previously, Felipe held multiple roles at RD Station from July 2019 to January 2023, including Senior Manager of Customer Success, where responsibilities included managing a team of over 100 personnel and metrics related to customer success. Felipe's career began at TOTVS in 2008, progressing from Customer Success Lead to Product Manager, with a focus on enhancing customer experiences for small businesses. Felipe holds an MBA in Strategic Business Management from Unisinos and has completed additional programs in Innovation and Leadership, alongside a legal and engineering background from Pontifícia Universidade Católica do Rio Grande do Sul.
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