Gabriel Amorim

Gabriel Amorim is a seasoned professional with extensive experience in technical support and team management, currently serving as Líder de suporte at TOTVS since May 2015. In this role, Gabriel excels in personnel management by leveraging the strengths of analysts and providing mentorship, feedback, and training. Responsibilities also include managing technical support indicators and conducting weekly meetings with product managers. Prior to this, Gabriel worked as an Analista de suporte de sistemas, providing consulting and support for the Bemacash product and ensuring service level agreements were met. Experience includes earlier positions at BidTotal Leilões and 22º Tabelião de Notas - SP, complemented by a postgraduate degree in Gestão e Governança de TI from Senac Brasil and a degree in Tecnologia da Informação from Uninove.