Gabriel Hernandes is a customer service manager at TOTVS, where they lead support operations focused on enhancing customer experience and satisfaction. They previously served as a technical support coordinator, where their pioneering digitalization project significantly improved service quality. Gabriel's career began in administrative roles, advancing to different leadership positions within technical support, earning multiple awards for excellence. They hold a degree in Computer Science from UNINOVE and a postgraduate degree in IT Governance and Management from Senac Brasil.
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