Karine Dutra

Karine Dutra is an experienced professional with a diverse background in customer service, administrative support, and quality training, demonstrated across various organizations including Nubank, TOTVS, and Urbanic. With expertise in managing customer experiences, ensuring satisfaction, and optimizing processes, Karine has achieved significant improvements in key performance indicators such as NPS and CSAT. Academic credentials include a Master's degree in Social Sciences from the State University of São Paulo Júlio de Mesquita Filho and a specialization in Social Psychology. Karine has consistently showcased strong communication, leadership, and organizational skills throughout a robust career marked by a commitment to enhancing service quality and operational efficiency.