Luis Henrique Justini

Luis Henrique Justini is a seasoned professional in Customer Success, currently serving as a Customer Success Analyst at TOTVS since March 2024. Prior to this role, Luis held multiple positions at Oitchau, including CSM Enterprise and Onboarding Analyst - PL, where responsibilities encompassed ensuring exceptional client experiences, managing onboarding processes for Middle and Enterprise accounts, and conducting training for various user levels. At PicPay, Luis progressed from Onboarding Analyst I to II, focusing on key accounts and enhancing client experiences through strategic planning and process improvement. Early career experiences include roles at Itaú Unibanco and Atento, where customer engagement and service excellence were prioritized. Luis holds bachelor's degrees in Public Relations and Applied Communication from Universidade Anhembi Morumbi and Centro Universitário FMU | FIAM-FAAM.