Jake Heins

Jake Heins has a range of experience in the IT field, with their most recent role as a Senior Network Administrator at TouchNet, a Global Payments Company. Prior to that, they worked as an Infrastructure Engineer at H&R Block for two years. Before their time at H&R Block, Jake was an IT Support Specialist at Beacon Roofing Supply for two and a half years. Jake'searly career began at Sprint, where they held several positions, including Project/Program Manager II, IT Auditor II, and Technical Support Analyst I. Overall, Jake has a strong background in network administration, infrastructure engineering, IT support, and project management.

Jake Heins obtained a Microsoft Certified Systems Engineer degree from Network Knowledge in 1999. In addition, they obtained the ITIL Foundations certification from Lynda.com in September 2016.