Shawn Hood

Shawn Hood is a seasoned professional in customer success and operations management with extensive experience in the restaurant and SaaS industries. Currently serving as a Senior Solutions Consultant at Touchpoint Restaurant Solutions since June 2025, Shawn previously held the role of Senior Customer Success Manager and Team Lead at Restaurant365, where leadership of a team of 12 drove significant revenue through effective portfolio management and enhanced onboarding processes. Prior experience includes roles in customer success management and operations support, showcasing a strong track record in client retention and engagement. Shawn also managed high-volume restaurants during a challenging pandemic period and developed a comprehensive training program for a multi-unit franchise operation. Shawn holds a Bachelor's Degree in Business Administration and Management from Robert Morris University.