Keisha Mumford

Keisha Mumford serves as the Patient Flow Operations Manager at TouchPoint Support Services, overseeing the daily operations of 120 Associates and assisting the Director in meeting departmental objectives. Previously, Keisha held the position of Manager for New Business at OneAmerica Financial, where leadership of a team of 12 direct reports involved strategy communication, operational oversight, and personnel development. Keisha's extensive experience in training and onboarding was further developed through roles at Performance Matters Associates, CNO Financial Group, and Indiana Public Retirement System. Educational qualifications include a Bachelor of Science in Business Administration and Management and an Associate of Science in Business Administration and Management from Indiana Wesleyan University.