ToursByLocals is an online marketplace connecting travellers with local guides for personalized, private tours in 175 countries around the world.

Guides

Travel & Leisure

ToursByLocals

ToursByLocals' headquarters in Vancouver, Canada

Lisa W Chen

Susan F.

Dave Vincent

Nikki Hellyer

Tracy McDonald

Geneva O.

Augusto M.

Paul Melhus

The Tour Connection Team at ToursByLocals is responsible for facilitating seamless interactions between tourists and local tour guides. They ensure tourists' needs are matched with the right guides and assist in customizing private tours to create memorable travel experiences. The team plays a vital role in maintaining high levels of satisfaction for both the tourists and the local guides.

Tour Connection Team

The Guide Management team at ToursByLocals is responsible for sourcing, recruiting, and onboarding exceptional local tour guides while fostering a sense of community among existing guides. They ensure guides meet company standards and provide support to enhance guide performance and engagement.

Guide Management

The Quality and Process Team at ToursByLocals ensures that the company maintains high standards of service by continually assessing and enhancing tour quality, streamlining processes, and preventing fraud. They analyze operational workflows, implement best practices, and address any quality concerns to deliver exceptional experiences for tourists and guides alike.

Quality and Process Team

The Content and Marketing team at ToursByLocals is responsible for crafting engaging content and executing marketing strategies to attract and retain customers. The Account Content Specialists create and optimize tour descriptions and guide profiles, while the Digital Marketing Specialist manages online campaigns and social media presence. The Performance Marketing Director oversees metrics and performance to refine marketing efforts and drive growth.

Content and Marketing

The Customer Support Team at ToursByLocals assists customers with inquiries, trouble-shooting, and resolving any issues related to their interactive, private tour bookings. They ensure a seamless customer experience by providing timely support and guidance to both tourists and local tour guides.

Customer Support Team

The Accounting and Finance team at ToursByLocals manages financial transactions, ensures accurate bookkeeping, and prepares financial reports. Their responsibilities include reconciling accounts, processing payments, and supporting financial audits to maintain the company's financial health and compliance.

ToursByLocals

Org chart

Board & advisors

Teams

Tour Connection Team

Guide Management

Quality and Process Team

Content and Marketing

Customer Support Team

Accounting and Finance

Offices

ToursByLocals

Org chart

Board & advisors

Teams

Tour Connection Team

Guide Management

Quality and Process Team

Content and Marketing

Customer Support Team

Accounting and Finance

Offices

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