Fiona Willis is an experienced insurance professional currently serving as a Technical Claims Manager - Event Response at Tower Insurance since May 2021. Prior to this role, Fiona held multiple leadership positions at Gallagher Bassett from May 2016 to May 2021, including Team Leader for Life and Health. Fiona began her career at IAG New Zealand as a Customer Claims Technician, excelling in managing complex claims exceeding $100,000 and acting as a referral point for technical queries. Fiona's extensive background also includes a significant tenure at AMI Insurance Company, where roles spanned from Senior Claims Consultant to Senior Customer Services Officer. Fiona's educational qualifications encompass a Bachelor of Arts from the University of Auckland and professional designations such as a Fellow (CIP) from ANZIIF and a Graduate Diploma in Business Studies from Massey University.
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