Erica Dudley

Erica Dudley has a diverse background in customer service and administrative roles, with experience in healthcare, finance, and telecommunications industries. Erica has shown a strong dedication to providing excellent service, handling client inquiries and concerns, and exceeding call quality standards. Erica also has a track record of implementing new programs, training materials, and quality standards to improve customer service and team performance. Their ability to defuse potential escalations through problem resolution and their willingness to learn new skills make their a valuable asset in any customer-facing role.