Account Reactivation

Account Reactivation Specialist

Townsquare Interactive

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Account Reactivation Specialist Opportunity:

We are seeking a motivated and results-driven Account Reactivation Specialist to join our team. In this role, you will be responsible for re-engaging and reactivating previously inactive or downgraded client accounts. You will utilize your excellent communication and sales skills to rekindle relationships, understand customer needs, and present tailored solutions to bring them back on board. The ideal candidate possesses excellent communication skills, a strong analytical mindset, and a commitment to delivering exceptional customer service.

Responsibilities:

• Identify and engage inactive or downgraded client accounts to rebuild relationships.
• Conduct thorough account reviews to understand the reasons for inactivity and identify potential opportunities for reactivation.
• Present customized solutions, products, or services that align with customer needs and encourage account reactivation.
• Preserve revenue while extending the client’s longevity with the company.
• Maintain detailed records of customer interactions and reactivation efforts in the CRM system.
• Monitor and report on the success of reactivation efforts, providing insights and recommendations for continuous improvement.
• Stay up-to-date with industry trends and company offerings to effectively address customer concerns and questions.

Qualifications:

• Experience in account resolution (preferred)
• Demonstrated success in customer service, account management, and/or sales
• Exceptional presentation, interpersonal, and communication skills
• BA/BS degree (preferred)

Benefits:

• Competitive base salary and senior tier plan
• 3 weeks PTO
• 9 paid holidays (including 2 personal/floating holidays)
• Volunteer Time Off
• Health, Dental, and Vision Insurance
• Pet Insurance
• 401(K) Retirement Plan with Company Match
• Employee Stock Purchase Plan
• Company-provided laptop
• Comprehensive training and growth opportunities
• Unlimited growth potential in a dynamic work environment

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

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