Account Resolution

Account Resolution Specialist

Townsquare Interactive

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Account Resolution Specialist Opportunity:

As a vital member of our Account Resolution Team, you will be responsible for resolving outstanding account issues, ensuring accurate recordkeeping, maintaining positive client relations, and proactively saving clients attempting to cancel. The ideal candidate possesses excellent communication skills, a strong analytical mindset, and a commitment to delivering exceptional customer service.

Responsibilities:

• Agents will be expected to handle high call volume (inbound and outbound).
• Provide timely and professional responses to customer inquiries regarding account matters.
• Collaborate with internal teams to obtain necessary information for account resolution.
• Proactively engage with clients attempting to cancel, understanding their concerns, and providing viable solutions to retain their business.
• Negotiate and implement payment plans for delinquent accounts while maintaining customer satisfaction.
• Preserve revenue while extending the client’s longevity with the company.
• Identify and report trends in account issues to improve overall processes

Qualifications:

• Experience in account resolution (preferred)
• Demonstrated success in customer service, account management, and/or sales
• Exceptional presentation, interpersonal, and communication skills
• BA/BS degree (preferred)

Benefits:

• Competitive base salary and senior tier plan
• 3 weeks PTO
• 9 paid holidays (including 2 personal/floating holidays)
• Volunteer Time Off
• Health, Dental, and Vision Insurance
• Pet Insurance
• 401(K) Retirement Plan with Company Match
• Employee Stock Purchase Plan
• Company-provided laptop
• Comprehensive training and growth opportunities
• Unlimited growth potential in a dynamic work environment

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

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