Customer Service

Customer Service

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Service Opportunity:

As a Customer Service Representative, you will manage a steady volume of incoming calls from our current clients while assisting with their account needs. Your excellent customer service and communication skills will help us create positive experiences for our clients.  

Our ideal candidate enjoys engaging in conversation over the phone, is an expert at assessing needs and has strong interdepartmental communication skills. Your excellent customer service and communication skills will help us create positive experiences for our clients.  If that sounds like you, apply today!

• Receive inbound calls from existing clients  
• Engage clients in friendly and professional conversation to identify specific needs 
• Transfer calls to appropriate resources  
• Act as the liaison between the client & account manager  
• Build strong relationships with clients 

• Bachelor’s Degree
• Strong communication, both written and verbal 
• Active listening skills 
• Exceptional interpersonal and rapport building skills 
• Problem solving skills 
• Ability to effectively multi-task

• 3 weeks of PTO (+ 9 paid holidays) 
• Medical, Dental, and Vision Insurance 
• 401(k) Retirement Plan 
• Casual, high-energy work environment 
• Opportunity for upward mobility 
• Company provided laptop 
• Competitive salary + senior tier program 

Why You’ll Love Working at TSI  

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to take steps toward your target and take your career to new heights!